Pension Adalat, NPS awareness, grievance redressal at Jammu

• The Union Minister of State (Independent Charge) Development of North-Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances & Pensions, Atomic Energy and Space, Dr. Jitendra Singh inaugurated the ‘Pension Adalat’ and National Pension System (NPS) Awareness and Grievance Redressal Programme at Convention Centre, Jammu
• The Programme is being conducted by the Department of Pension & Pensioners’ Welfare, Ministry of Personnel, Public Grievances, and Pensions, Government of India. The Minister also launched “Do You Know” Twitter Series on Family Pension, along with a booklet highlighting case studies with the interpretation of Pension Rules
• Pension Adalats will help in on-the-spot redressal of pensioners’ grievances which has given the right of “Ease of Living” to the pensioners.
• the grievance redressal system was quite neglected before 2014 but the day the present government has taken to power, the system has completely changed. The grievances have increased manifold from two lakhs to twenty lakhs which is evidence that the people have complete faith in the present government. The present government has a grievance redressal rate from 95 percent to 100 percent per week and the pension Adalat started a few years back is proof of it, he reiterated.
• The Pension Adalats are being convened to bring on a common table the aggrieved pensioner, the concerned department, the bank or CGHS representative, wherever relevant, so that such cases can be settled across the table within the framework of extant rules.
• In the Pension Adalat, 342 cases of Central Government pensioners of various departments and Ministries like Textiles, Defence, Forests, ASI, GSI, CGWB, CWC, C&AG, NSSO, DGDD, BSF, SSB, CISF, CRPF, ITBP, MIB, and JKGAD were discussed and subsequently, 289 such cases were settled on spot. The 53 pending cases were asked to be processed and settled within 15 days by the concerned departments.
• For NPS subscribers, cases about Central Government Employees, as well as those of the UT of Jammu & Kashmir (J&K), numbering more than 200, whose NPS accounts have certain irregularity, were taken up and their respective Pr. AOs and DDOs were called for a briefing and corrective action, so that the subscribers do not suffer continuous loss, resulting in lower annuity value, post their retirement.

Source: PIB