Electricity Access & Utility Benchmarking Report

 

Electricity Access & Utility Benchmarking Report

• NITI Aayog, Ministry of Power, Rockefeller Foundation, and Smart Power India launched the ‘Electricity Access in India and Benchmarking Distribution Utilities’ report today.
• Based on a primary survey conducted across 10 states––representing about 65% of the total rural population of India and with a sample size of more than 25,000, including households, commercial enterprises, and institutions––the report assesses 25 distribution utilities.
• Aimed at capturing insights from both the demand (electricity customers) as well as supply-side (electricity distribution utilities), the report seeks to:
• Evaluate the status of electricity access in India across these states and distribution utilities along all dimensions that constitute meaningful access
• Benchmark utilities’ capacity to provide electricity access and identify the drivers of sustainable access
• Develop recommendations for enhancing sustainable electricity access

Key findings of the report:

• As much as 92% of customers reported the overall availability of electricity infrastructure within 50 meters of their premises; however, not all have connections, the primary reason being the distance of households from the nearest pole.
• Overall, 87% of the surveyed customers have access to grid-based electricity. The remaining 13% either use non-grid sources or don’t use any electricity at all.
• The hours of supply have improved significantly across the customer categories to nearly 17 hours per day.
• Nearly 85% of customers reported to have a metered electricity connection.
• Access to electricity is observed in 83% of household customers.
• A satisfaction index was created to assess the overall satisfaction level of customers with utility services. The study suggested that a total of 66% of those surveyed were satisfied––74% of customers in urban areas and 60% in rural areas. 
• The report underlines some best practices adopted by the better-performing electricity distribution utilities in India and provides key recommendations to enhance sustainable electricity access. The data from the survey provides evidence that the infrastructure of providing electricity across sectors has improved over time. It also shows that reforms undertaken by the Government have been appreciated by the stakeholders.

Source: PIB